Privacy Policy

Information we collect

Depending on the Services and equipment enabled for your property, we may collect:

• Account information, including your email address, account identifier, authentication information, preferences, and support communications.
• System and usage information, including connected Pool and Spa status, temperatures, equipment activity, alerts, schedules, settings, commands, and interactions with the Services.
• Device information, including device model, operating platform, app identifier, push-notification token, and technical identifiers needed to connect and secure the Services.
• Diagnostic and security information, such as service events, error information, access records, and activity used to maintain reliability and prevent misuse.

H2OSYNQ accounts are created or enabled as part of an H2OSYNQ service relationship; the customer app does not offer public self-service account creation.

How we use information

• Provide authentication, account management, remote monitoring, equipment controls, alerts, notifications, predictive features, and customer support.
• Operate, secure, troubleshoot, and improve the Services.
• Detect fraud, abuse, unauthorized access, safety issues, and violations of applicable terms.
• Meet legal, regulatory, accounting, and compliance obligations.

Service providers and disclosure

We do not sell personal information. We may use service providers that process information on our behalf to deliver hosting, communications, push notifications, security, maintenance, and support. For example, the Android app uses Google Firebase Cloud Messaging to deliver notifications. We may also disclose information when required by law, to protect users or the Services, or as part of a business transaction subject to appropriate safeguards.

Data retention and deletion

We retain information only as long as reasonably necessary to provide the Services, maintain security and business records, resolve disputes, and satisfy legal obligations. Retention periods vary by information type and the status of your H2OSYNQ service relationship.

To request access to, correction of, or deletion of personal information or an H2OSYNQ account, email hello@h2osynq.comwith the subject “Privacy Request.” We may verify your identity and may retain information where required or permitted by law.

Security

We use administrative, technical, and physical safeguards designed to protect information. These include encrypted network transport, protected authentication tokens, access controls, and monitoring. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The Services are intended for adults responsible for a property and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can investigate and take appropriate action.

Your choices and rights

You may manage notification permissions through your device and certain preferences within the app. Depending on where you live, you may have additional rights regarding your personal information. Contact us to submit a request or appeal a response.

Changes to this policy

We may update this policy as the Services or legal requirements change. We will post the revised policy here and update the effective date. Material changes may also be communicated through the Services or by another appropriate method.

Contact us

For privacy questions or requests, contact H2OSYNQ at hello@h2osynq.com.